Privacy Policy — jj11 Online Casino & Sportsbook

1. Introduction

jj11 ("we", "us", "our") operates Pakistan's leading online casino and sports betting platform accessible at jj11.pro. As the operator of this platform, we act as the data controller in respect of all personal information collected from and about our registered players and website visitors.

This Privacy Policy sets out in clear and accessible terms:

• What categories of personal data jj11 collects from players in Karachi, Lahore, Faisalabad, Islamabad, and across Pakistan;
• The purposes for which that data is collected and processed;
• The legal bases upon which jj11 relies to process personal data;
• Who jj11 may share your data with, and under what circumstances;
• How long jj11 retains your data and the standards used to protect it;
• The rights you hold in respect of your personal data and how to exercise them.

This policy applies to all personal data processed by jj11 in connection with the operation of the jj11.pro platform, including data collected through account registration, deposit and withdrawal transactions, customer support interactions, and general use of the website.

2. Personal Data We Collect

jj11 collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the main categories of data we collect and hold:

jj11 does not collect sensitive special-category personal data such as racial or ethnic origin, religious beliefs, biometric data (other than as required for CNIC-based identity verification), or health data, except where strictly required by applicable gaming compliance obligations.

3. How We Collect Your Data

jj11 collects personal data through the following channels and mechanisms:

• Direct interactions: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you visit jj11.pro, including via cookies, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged into your account.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you initiate a deposit or withdrawal. jj11 does not receive or store full payment credentials — only confirmation references and masked identifiers.
• Third-party game providers: Aggregated game session data (rounds played, wager amounts, outcomes) provided by jj11's licensed game suppliers for the purpose of account management, dispute resolution, and responsible gaming monitoring.
• Identity verification services: Where jj11 uses a third-party KYC service to verify your CNIC or other identity documents, that service may return a verification result and document summary to jj11. The full document image is not retained indefinitely after verification is complete.

4. How We Use Your Personal Data

jj11 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which your data is used are as follows:

• Account management: Creating and maintaining your jj11 account, processing your registration, and managing your player profile;
• Transaction processing: Handling deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate financial records;
• Identity and age verification: Verifying that you meet the 21+ age requirement and confirming your identity for KYC and anti-money laundering (AML) compliance purposes;
• Platform delivery: Enabling access to cricket betting, PSL markets, live dealer games, slot games, and all other jj11 platform features;
• Customer support: Responding to queries, resolving disputes, and providing technical assistance through our support channels;
• Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing self-exclusion requests, and administering deposit limits and cooling-off periods;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and financial crime;
• Legal compliance: Meeting jj11's obligations under applicable gaming compliance standards, AML regulations, and data retention requirements;
• Platform improvement: Using aggregated and anonymised usage data to improve the performance, navigation, and content of jj11.pro;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications.

5. Legal Basis for Processing

jj11 relies on the following legal bases to process your personal data, in accordance with internationally recognised data protection principles:

• Contract performance: Processing necessary to deliver the services you have contracted for when registering a jj11 account — including account management, transaction processing, and game delivery;
• Legal obligation: Processing required to comply with jj11's obligations under applicable gaming compliance frameworks, AML regulations, KYC requirements, and financial record-keeping standards;
• Legitimate interests: Processing carried out in pursuit of jj11's legitimate business interests — including fraud prevention, platform security, responsible gaming enforcement, and improving the player experience — where those interests are not overridden by your fundamental privacy rights;
• Consent: Processing of your data for direct marketing purposes, where you have given clear and specific consent. You may withdraw marketing consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jj11 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following defined circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum transaction data necessary to process your deposits and withdrawals;
• Game software providers: Licensed third-party game suppliers receive session identifiers and wager data to facilitate game delivery and resolve disputes. These providers are contractually prohibited from using player data for any purpose beyond service delivery;
• Identity verification providers: KYC and AML service providers receive identity document data solely for the purpose of verifying your eligibility to hold a jj11 account;
• IT and hosting infrastructure: Cloud hosting and technical infrastructure providers that store and process jj11 platform data on our behalf, subject to strict data processing agreements;
• Legal authorities: Law enforcement agencies, regulatory bodies, or courts where jj11 is legally required to disclose information — for example, in response to a valid court order or as part of a financial crime investigation;
• Business transfers: In the event of a merger, acquisition, or sale of jj11's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections. Players will be notified of any such transfer in advance.

Any third-party service provider that processes personal data on jj11's behalf does so under a binding data processing agreement that requires them to maintain appropriate security standards and prohibits them from using your data for their own commercial purposes.

7. International Data Transfers

As an internationally operating platform, jj11 may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, jj11 ensures that equivalent protections are in place through one or more of the following mechanisms:

• Binding contractual clauses with receiving parties that impose data protection obligations equivalent to those applied within jj11's operating jurisdiction;
• Transfer only to entities that operate under internationally recognised data protection frameworks or that are subject to privacy laws providing comparable protections;
• Implementing technical safeguards such as end-to-end encryption during data transit across jurisdictions.

8. Data Retention

jj11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

After the applicable retention period has expired, jj11 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

9. Cookies & Tracking Technologies

jj11.pro uses cookies and similar tracking technologies to operate the platform and improve the player experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function — including session management, login state, and security tokens. These cannot be disabled without preventing core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game lobby filters, and display options to personalise your experience on jj11.pro.
• Analytics cookies: Collect aggregated and anonymised data about how players navigate jj11.pro — including pages visited, time on site, and features used — to help us improve platform performance. No individual player is identifiable from analytics data.
• Marketing cookies: Used to track whether you arrived at jj11.pro through a specific promotional campaign, so we can measure the effectiveness of our marketing activity. These are only placed with your consent.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the jj11 platform. Detailed instructions for managing cookies in your browser are available from your browser's help documentation.

10. Your Data Rights

As a jj11 player, you hold the following rights in respect of your personal data. These rights can be exercised by contacting our support team through the details provided in Section 16:

• Right of access: You may request a copy of all personal data jj11 holds about you, free of charge, within 30 days of your request.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your jj11 account at any time.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jj11's legal retention obligations. Note that data required for AML and financial compliance cannot be erased before its mandatory retention period expires.
• Right to restriction: You may request that jj11 restrict processing of your data while a rectification or objection request is under review.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to jj11, to transfer to another service provider where technically feasible.
• Right to object: You may object to jj11 processing your data on the basis of legitimate interests, including for direct marketing purposes. Marketing objections will be honoured immediately; other objections will be reviewed on their merits.
• Right to withdraw consent: Where jj11 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11. Marketing Communications

jj11 may send you promotional communications about platform bonuses, PSL betting offers, new game releases, and other relevant jj11 promotions, but only where you have given explicit consent to receive such communications at registration or through your account settings.

Marketing communications from jj11 may be delivered via:

• Email to your registered address;
• SMS to your registered Pakistani mobile number;
• Push notifications through the jj11 mobile browser interface, where enabled.

You may opt out of any or all marketing communication channels at any time through the following methods:

• Clicking the unsubscribe link at the bottom of any jj11 promotional email;
• Adjusting your communication preferences within your jj11 account settings;
• Contacting our support team directly to request removal from all marketing lists.

Opting out of marketing communications does not affect your ability to continue using the jj11 platform or to receive transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which are sent regardless of marketing preferences.

12. Children & Underage Players

jj11 operates a strict 21+ age policy. The jj11 platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21.

Parents and guardians who believe their child has accessed or registered on the jj11 platform should contact our support team immediately. jj11 will treat all such reports with the highest priority and take immediate remedial action.

13. Security Measures

jj11 implements technical and organisational security measures appropriate to the risk level associated with processing player data on an online gaming platform. These measures include but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and jj11 servers;
• Encryption at rest for all stored personal and financial data;
• Multi-factor authentication requirements for administrative access to player data systems;
• Regular penetration testing and vulnerability assessments of the jj11 platform infrastructure;
• Strict role-based access controls ensuring that staff can only access player data to the extent required for their specific job function;
• Comprehensive access logging and audit trails for all interactions with personal data systems;
• Documented data breach response procedures, including notification obligations to affected players in the event of a material breach.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, jj11 will notify affected players without undue delay and in accordance with applicable reporting obligations.

14. Third-Party Links

The jj11 platform may contain references to third-party game providers and payment processors. Where such third-party services are integrated into the jj11 platform, they operate under their own privacy policies. jj11 is not responsible for the privacy practices of third-party game suppliers or payment processors beyond the contractual protections described in Section 6 of this policy.

Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their jj11 account, particularly payment providers such as JazzCash and EasyPaisa, whose own data practices are governed by their respective privacy policies.

15. Changes to This Privacy Policy

jj11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or platform features. The following process governs any amendments:

• Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to all registered players via email or a prominent notice on jj11.pro at least 14 days before the changes take effect;
• Non-material changes, such as typographical corrections or clarifications that do not alter the substance of the policy, may be updated immediately without advance notice;
• The "Last Reviewed" date displayed in the hero section of this page will be updated whenever the policy is amended;
• Continued use of the jj11 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is always available at jj11.pro/privacy-policy.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jj11 handles your personal data, please contact our Data Privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jj11.pro platform for real-time assistance.

When submitting a data rights request, please include your registered username and the email address associated with your jj11 account so we can verify your identity before processing the request. jj11 will only discuss account-specific data matters with the verified account holder.